Frequently Asked Questions
Welcome to our FAQ page! Here, we answer common questions about our products, services, and policies. If you need further assistance, feel free to contact us.
General Questions
What is refurbished medical equipment?
Refurbished medical equipment refers to pre-owned medical devices that have been professionally restored to a like-new condition. These devices are typically inspected, repaired (if needed), and tested to meet safety and performance standards before being resold or reused. The refurbishment process can include cleaning, replacing worn-out parts, and ensuring the equipment complies with regulatory standards.
How does refurbished equipment differ from used equipment?
Refurbished equipment differs from used equipment primarily in the level of restoration and testing it undergoes. Used equipment refers to devices that have been previously owned and may not have undergone any significant repairs or updates. These devices are sold "as-is" without assurance of their functionality or safety.
On the other hand, refurbished equipment has been professionally inspected, repaired (if necessary), and thoroughly tested to ensure it meets specific quality standards. During refurbishment, any damaged or worn parts are replaced, and the device is cleaned and calibrated to function like new. This process ensures that refurbished equipment is safer, more reliable, and likely to perform better than simply used equipment.
Why should I choose refurbished medical equipment instead of new?
Choosing refurbished medical equipment instead of new can offer several benefits :
1. Cost Savings : Refurbished equipment is typically much more affordable than brand-new devices, making it an excellent choice for healthcare facilities looking to reduce costs while maintaining high standards of care.
2. Quality Assurance : Refurbished equipment is professionally restored, inspected, and tested to meet industry standards. It often works as well as new equipment, giving you peace of mind regarding its reliability and functionality.
3. Environmental Impact : By choosing refurbished equipment, you're contributing to sustainability by reducing waste and minimizing the demand for new manufacturing. This helps conserve resources and lowers the environmental footprint.
4. Quick Availability : Refurbished equipment may be available more quickly than new models, which can sometimes have long lead times due to manufacturing or shipping delays.
5. Comparable Performance : Our refurbished devices come with warranties, and support, ensuring that they perform similarly to new equipment, without the steep price tag.
In summary, refurbished medical equipment offers a reliable, cost-effective, and eco-friendly alternative to new equipment, without compromising on quality and performance.
Do you offer warranties on refurbished equipment?
Yes, we offer warranties on our refurbished equipment. The length and coverage of the warranty may vary depending on the specific item. Please contact us for details on the warranty terms for the product you're interested in. Please email us on support@raytronics.ae
What brands of medical equipment do you carry?
We deal in all the products mentioned on this website depending on availability of a particular brand and model at that point of time.
Quality
How do you ensure the quality of refurbished equipment?
We ensure the quality of our refurbished equipment through a rigorous testing and refurbishment process. Each item undergoes thorough inspection, cleaning, and component replacement if needed. Our team of experts tests functionality and performance to meet high industry standards before making the equipment available for sale. Additionally, we offer warranties to guarantee reliability and customer satisfaction.
Are your products tested before sale?
Yes, all our products are thoroughly tested to meet the specifications of the original manufacturer before sale. Each item goes through a rigorous inspection, refurbishment, and quality assurance process to ensure optimal performance and reliability. Our team ensures that the equipment meets industry standards before it is made available to customers.
What steps are involved in refurbishment process?
Our refurbishment process follows a strict multi-step procedure to ensure quality and reliability. The key steps include:
1. Inspection : Each item is thoroughly examined to assess its condition and identify any defects.
2. Testing : The equipment undergoes functional and performance testing to detect any issues.
3. Component Replacement : Faulty or worn-out parts are repaired or replaced with high-quality components.
4. Cleaning & Reassembly : The equipment is professionally cleaned, reassembled, and restored to like-new condition.
5. Final Testing : A final round of testing is conducted to ensure the product meets industry standards.
6. Packaging & Quality Assurance : The item is securely packaged and undergoes a final quality check before being made available for sale.
Products & Availability
What types of medical equipment do you sale?
We sell medical diagnostic imaging equipment. Please find the products mentioned on this website.
Do you offer both hospital and home use medical equipment?
We offer medical equipment for hospital use only.
Can I request a specific model or brand if it’s not listed?
Yes, you can request a specific model or brand even if it's not listed. We have a wide network of suppliers and may be able to source the equipment you need. Contact us with your specific requirement, and we'll do our best to find the right product for you.
Do you provide consumables and accessories for your equipment?
We do not provide consumables. Yes, we do provide accessories that come along with the pre-owned equipment. For any specific requirement, we will try to procure them.
Pricing & Payment
How munch can I save by purchasing refurbished equipment?
By purchasing refurbished equipment, you can save anywhere from 40% to 50% compared to the cost of new equipment. The exact savings depend on the model, brand, and condition of the item. Refurbished products offer a cost-effective solution without compromising on quality and performance.
Do you offer financing or leasing options?
At this time, we do not offer financing or leasing options. However, we strive to provide competitive pricing on our refurbished equipment to make it an affordable solution. If you have any budget concerns, feel free to reach out, and we’ll do our best to assist you.
What payment methods do you accept?
We accept bank transfers, and other secure payment options. If you have a specific payment preference, feel free to contact us to confirm availability.
Are there any discounts on bulk purchases?
Yes, we offer discounts on bulk purchases! The discount amount depends on the quantity and type of equipment you’re looking to buy. Please contact us with your specific requirements, and we’ll be happy to provide a customized quote with the best pricing available.
What are the taxes involved on refurbished medical equipment?
Taxes on refurbished medical equipment vary based on your location and local tax regulations. In some regions, medical equipment may be tax-exempt or subject to reduced tax rates. We recommend checking with your local tax authorities or contacting us for assistance in determining any applicable taxes for your purchase.
Shipping & Delivery
Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping costs, delivery times, and import duties may vary depending on your location. Please contact us with your shipping details, and we’ll provide you with a quote and estimated delivery timeframe.
What are your shipping costs?
Shipping costs vary depending on the destination, size, and weight of the equipment. We work with reliable shipping partners to offer competitive rates. For an exact shipping quote, please provide your location and the items you're interested in, and we'll be happy to assist you.
Do you offer installation services?
Yes, we do offer installation services. This will depend on your region and pricing.
Can I track my order after purchase?
Yes, you can track your order after purchase. Once your order is shipped, we will provide you with a tracking number and a link to monitor your shipment’s progress. If you need any assistance with tracking, feel free to reach out to our support team.
Support & Maintenance
Do you provide training on how to use equipment?
Yes, we offer training on how to use the equipment. Depending on the product, training may be provided through user manuals, or live remote sessions with our experts. For specialized equipment, we can also recommend professional training options. Contact us for more details on training availability for your specific purchase.
What happens if the equipment malfunctions after purchase?
If the equipment malfunctions after purchase, please contact us immediately. Our refurbished equipment comes with a warranty, and we will assist in troubleshooting the issue. If necessary, we can arrange for repairs, replacements, or other solutions based on the warranty terms. Your satisfaction is our priority, and we’re here to help.
Do you offer repair and maintenance services?
Yes, we offer repair and maintenance services for our equipment. Our team or authorized dealer can assist with troubleshooting, part replacements, and routine maintenance to ensure optimal performance. Service availability may vary by location and equipment type, so please contact us with your specific needs for more details.
Can I purchase an extended warranty or service contract?
Yes, we offer extended warranty and service contract options for added peace of mind. These plans provide extended coverage, including repairs and maintenance, beyond the standard warranty period. Contact us for details on available plans, pricing, and coverage options for your specific equipment.
Selling & Trade-in
Do you buy used medical equipment?
Yes, we do buy used medical equipment. If you have equipment to sell, please provide details such as brand, model, condition, and any available documentation. Our team will evaluate it and offer a fair price based on market value and condition. Contact us to discuss your equipment and get a quote.
How can I sell or trade-in my old medical equipment?
You can sell or trade-in your old medical equipment by reaching out to us with details about the item, including the brand, model, condition, and any available documentation. Our team will assess its value and provide a fair offer. If you're interested in a trade-in, we can discuss options to apply the value toward a new purchase depending on the type. Contact us to start the process.
What criteria do you use to assess trade-in value?
We assess trade-in value based on several key factors, including:
1. Brand & Model : Some brands and models have higher demand and resale value.
2. Condition : Equipment in good working condition with minimal wear typically has a higher value.
3. Age & Usage : Newer models and those with lower usage tend to retain more value.
4. Functionality : Refurbished equipment may be available more quickly than new models, which can sometimes have long lead times due to manufacturing or shipping delays.
5. Market Demand : Items with high demand in the medical industry may receive better trade-in offers.
6. Accessories & Documentation: Original accessories, manuals, and service records can positively impact the trade-in value.
Contact us with your equipment details, and we’ll provide a fair assessment